Customer Support Specialist

At Leadinfo, we help businesses grow by turning website traffic into real opportunities. Our SaaS platform identifies which companies are visiting your website, giving sales teams the insights they need to take action. We’re growing fast, and we’re looking for driven, curious, and customer-centric people to grow with us.

What You’ll Do

As a Customer Support Specialist, you're the first point of contact for our customers and a key part of their Leadinfo experience. Whether it’ a billing or a more complex question about our integrations, you’re there to guide, solve, and support.

You won’t just simply answer questions from our customers, you’ll add value. Whether through a helpful message, a well-crafted knowledge base article, or a pattern you identify in user feedback, you’ll make sure customers get fast, helpful, and human support that makes them want to stick around. You’ll be helping out marketers, tech-savvy sales teams, and everyone in between. Some days you’ll troubleshoot technical issues, others you’ll dive into product usage or explore ways to make support more scalable.

This is a great role for someone who enjoys variety, likes solving puzzles, and wants to be part of a collaborative, fast-moving team.

What You’ll Be Responsible For

• Customer Support: Handle incoming questions via HubSpot, email, phone, or WhatsApp. You’ll support customers with both technical and functional questions.
  
  

• Support Content: Help improve our Help Center with FAQs, guides, and product documentation that empower users to help themselves.
  
  

• Process Improvement: Spot patterns in support requests and share insights with your manager and the team. You’ll help us work smarter, not just harder.
  
  

• Admin & Billing: Answer billing-related questions and manage basic financial admin with accuracy and professionalism.
  
  

• Cross-Team Collaboration: Share learnings with Product, Sales, and Customer Success. Your feedback helps shape the product and customer experience.
  
  

What you bring

• You’ve got at least 1 year of experience in a supporting role
  
  

• You’re an excellent communicator in both English and one other European Language (spoken and written).
  
  

• You love solving problems and don’t shy away from a technical question
  
  

• You’re great at juggling tasks and switching gears when needed
  
  

• Experience in SaaS, customer service, or marketing? That’s a bonus
  
  

• You’re curious, hands-on, and always looking for ways to make things better, for the customer and the team

Wat bieden wij?

• 26 holidays + an extra day off on your birthday.

• Good pension scheme

• Free to spend budget of €50 per month (e.g. sports, hotel stays, meal boxes and more).

• An international team with enthusiastic colleagues.

• A hybrid working environment, where you can work from home as well as in the office.

• Daily lunch and snacks

• Pool table, Xbox, Mario Kart for relaxation between work

•  Friday afternoon drinks and regular parties.